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Thank you for your interest in joining the Point of Success family and its line of products. We are sure your experience with Point of Success and POSPay Processing will be awesome! Additionally, we are always here if you need us with a questions or comment, we love communicating with our merchants.
You have made the right choice to "Sign up for POSPay", and you should expect a few things to follow this email and prior to our call.
Please schedule a time to chat with us directly and sign your app Here: https://calendly.com/pospayaja/60min
What to Expect when switching to POSPay:
• The POSPay Processing Application – This will come from a company called “OneSpan Live” and we will walk you through signing this application. It is important that you confirm the information in this agreement including your EIN, Banking Information, Date of Birth, and Social Security Number.
• A Point of Success Online Ordering e-Sign Contract - If you are using our awesome online ordering program, an email will be sent to you with instructions to signup for the service and start the process of setting up your menu or transferring your current service.
• Your Link for Terminal Purchase – We will send you an email with a link where you can pay for your processing terminals for the Instore Account.
• A Gift Card EULA e-Sign - If you are interested in using POSPay’s free gift card service, you will receive another email with the EULA and then instructions for ordering Custom Gift Cards once you have signed the document. (If you have a current Gift Card Service, we will collect your login credentials during our call. Please have them handy.)
• A deployment link for remote access – This helps us support your account and makes it easier for training and future support, this program should be loaded on every PC running Point of Success, prior to your install date.
• A Merchant Foundry Login - This is where you can find batch, deposit, statement and transactional information. This is sent to you once the account is generated.
• A knowledge base sheet explaining how a to Refund a payment in Point of Success or how to obtain a full PAN Request for transaction that you need a patron’s card number for (this is a seldom act).
Once again, thank you for taking the time to fill out the form and, as always, thank you for being part of the Point of Success Family!
Warmest Regards,
Aja Nicole Fear
Customer Success Rep
1-866-279-6716 x582
ajaf@pointofsuccess.com
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